Mobile Help Desk Support
Effective Mobile Help Desk Support!
Do you have an internal Mobile Help Desk or outsource your Mobile Help Desk? We mean a Mobile Help Desk that is focused on mobile devices and their users not an IT Help Desk that does desktop support, enterprise network support, etc. and tries to support mobile users too.
Most Help Desk support services take end user trouble calls try to resolve them and close out the trouble ticket. This is not effective support for an enterprise or its mobile users.
Effective Mobile Help Desks support mobile users only and actually provides a managed service. What do we mean by managed service? A true Mobile Help Desk managed service categorizes the types of trouble calls that are coming in on a daily, weekly, and monthly basis.
Why? So we can identify problem trends with processes, policies, devices, applications, etc. and determine how to reduce the problem areas in order to reduce the number of daily, weekly, and monthly trouble calls from end users.
Who cares? We do and you should too. Most enterprises focus on the direct costs they see in their P&L statement or Balance Sheet. The reality is it’s the soft costs of end users down time with their mobile devices that’s really eating a hole in your balance sheet.
Really! Yes, if the total number of calls for moves, adds, changes, disconnects, and break/fix trouble calls is more than 10% of the total number of devices of your mobile device environment you are losing big money.
How? When an end user has to take time away from their core function in the enterprise to deal with a mobile issue it is impacting revenue generation for your company either directly or indirectly depending on their role in the company. When you look at each user’s fully loaded costs and that they are using that time to deal with a mobile issue it will make you take a deep breath.
Most mobile users can’t live without their mobile device/s and will go to great lengths to make sure their device is working properly. This takes them away from their core role for the company.
To keep the competitive edge your users can’t afford to be down with BES, Exchange, Device Hardware or Application issues.
By using a Managed Mobile Help Desk service you can increase end user productivity by reducing your end user down time. This also makes for happier employee’s which helps with employee retention as well.
Managed Mobile Help Desk is the best way to drive out costs and increase end user productivity.
contact@mymobilegenius.com today for more information and to schedule a time to speak with a Mobile Help Desk Solution adviser.